Get Started →

Contact PIA5Proxy

Real humans, Telegram-fast replies, and a single inbox for everything from billing questions to partnership inquiries. Average response under 5 minutes.

💬

Telegram (fastest)

Direct message our support team. Best channel for billing, troubleshooting, and pre-sale questions.

@pia5proxy_support →
replies in < 5 min
📧

Email

For longer questions, attachments, refund requests, or anything you don't want to write in chat.

[email protected] →
replies in 2–6h
🤖

Live Chat

Click the PIA Support button in the bottom-right corner of any page. Routes directly to a real human.

Open chat →
live during business hours

Department Contacts

Support / Billing[email protected] · @pia5proxy_support
Sales / Volume Plans[email protected]
Partnerships / Affiliates[email protected]
Abuse Reports[email protected] (read within 24h, action within 72h)
Press / Media[email protected]
Legal / DMCA[email protected]
Phishing warning: we never ask for your password, 2FA code, or private keys. Any message asking for these is a scam — report it to [email protected]. Our only official channels are listed above.

Response Time Expectations

Telegram support: typically under 5 minutes during US/EU/Asia business hours (covers 22 / 24 hours/day across timezones).
Email: 2–6 hours during business hours, 12–24 hours on weekends.
Abuse reports: read within 24 hours, action within 72 hours. We take abuse seriously — see our Acceptable Use Policy.
Press inquiries: we usually respond within one business day.

Got a quick question? Start here.

Most pre-sale questions are answered on our pricing page or the about page. Or just open the chat in the bottom-right corner — fastest way to reach us.

Message us on Telegram →